Whiners and Deniers: Ethics and Diplomacy in Difficult Cases

Time-frame: 60-90
CERP: yes

When and how can an IBCLC speak up … without losing her job or professional credibility? Is it ever appropriate for an IBCLC to “chase down and correct” negative comments about her clinical practice, rumored to be coming from a former client? What is the best course of action if the primary healthcare provider (HCP) for the mother or baby flat out disagrees with the IBCLC’s assessment or care plan? If all HCPs should support and promote breastfeeding, how can the IBCLC get them to read, understand and appreciate all the new research on tongue-tie, skin-to-skin, co-sleeping, brain development, and birth practices that impact breastfeeding? This presentation arms the IBCLC with information about the practice-guiding authority underpinning clinical practice, provides tips on how to handle combative or abusive clients or colleagues, and offers “scripts” for keeping information-sharing diplomatic, and patient-centered.

After this session the learner will be able to: (1) Identify two mandatory, and one voluntary, practice-guiding document(s) for the International Board Certified Lactation Consultant (IBCLC); (2) Identify 3 elements in the IBCLC’s mandatory practice-guiding documents defining the responsibility to communicate with and educate members of the healthcare team; (3) Describe how an IBCLC protects client/patient privacy when discussing controversial  issues with healthcare providers.



Liz Brooks JD IBCLC FILCA


Country: USA
Phone number: 215-836-9088
Email: ecbrks@yahoo.com
Site: http://www.lizbrooksibclc.com
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